Business Training

This Customer Service online training program provides the tools needed to be a successful service leader and achieve quality service in your organization. This Quality Service Management program will give you a deeper understanding of the components of quality service. Take these building blocks and assemble them into a foundation upon which you will establish yourself as a successful service leader.

This Accessibility for Ontarians with Disabilities Act online training course was designed to help you learn about the Accessibility for Ontarians with Disabilities Act (AODA). This course will help you get informed about the AODA and IASR in one course. This course will provide you with the information you need to ensure that your organization is compliant with Act.

Ce cours de formation en ligne Accroître vos aptitudes oratoires a été conçu pour tous ceux qui ont besoin d'améliorer leurs arts oratoires et leurs aptitudes en présentation orale. Ce cours passe en revue l'ensemble du processus d'une présentation efficace, de la planification et de l'organisation, à la livraison efficace et au suivi.

This Acting Effectively on a Team online training course was designed for all employees and supervisors. This course will help you contribute more effectively to your team and help your teammates do the same. It will expand your understanding of the challenges teams face and what you can do to overcome them.

Ce cours de formation en ligne Améliorer la fidélisation de vos clients a été conçu pour tous les employés. Grâce aux informations et aux conseils présentés dans ce cours, vous serez en mesure de créer une base de clients fidèles pour votre organisation.

Este curso presenta información acerca de los fundamentos de las finanzas corporativas. Muestra de qué forma varias actividades de trabajo pueden y, de hecho, afectan la salud financiera de una organización.

The Basic Business Finance online training course will explore the fundamentals of corporate finance. This course is a two-module program consisting of Basics of Business Finance and Shareholder Value Creation. These courses will give you an understanding of the basics of corporate finance and an organization's shareholder values and growth.

This Basics of Budgeting online training course will introduce you to the fundamentals of budgeting. This course addresses how changes in management techniques, the business environment, economies, and technology are reflected in the changes in budgeting, and how the basics of budgeting are important to any business, large or small.

In this Basics of Market Research online training course, we will explain what market research is, review the market research process, and discuss the internal and external factors that influence success in a new market. Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success.

This Business Essentials: Change Management online training course will explore change management in the workplace and help to improve your change management skills. This course will cover how to recognize individual responses to change, how to manage change in the correct way, and change management strategies including Prosci’s 3 Phase Process Change Management Strategy.

This Business Essentials: Discrimination in the Workplace online training course will discuss discrimination in the workplace with real-life scenarios. This course will help to improve your understanding of the definition of discrimination, how to identify discrimination in the workplace, what constitutes unlawful discrimination and retaliation, and understand your organization's illegal discrimination policy.

This Business Etiquette: Accelerate Your Career online training course will introduce you to business etiquette principles and practices. This course will show you how they can be applied in typical business situations to put yourself and others at ease. Business Etiquette improves your chances of advancement and benefits your organization.

This Business Writing – Being Effective online training course shows you precisely how to jump from planning a business message to the actual research, writing, and revising of the message. You will learn formal and informal methods of conducting research and generating ideas; how to organize your information; how to write a solid first draft; and how to edit it for accuracy, proper grammar, and syntax.

This Business Writing – Letters and Emails online training course is designed for business owners, managers, and employees. This course will help you write coherent business messages – letters, memos, and emails. You will learn how to correspond with different audiences and to plan and structure different kinds of correspondence—letters, memos, and emails.

This Business Writing – Preparation online training course is designed for business owners, managers, and employees. This course provides an introduction to the writing process and the techniques for writing effective business messages. Understanding the basics of business writing is crucial to your success. Whether you are an executive vice president or a trainee, you will benefit from this course.

This Business Writing – Reports and Proposals online training course is designed for business owners, managers, and employees. This course presents techniques for writing two crucial business documents—proposals and reports. It covers various types of business reports and proposals and outlines the basic components of each kind of business report and proposal in use today.

Le cours de formation en ligne Certificat de gestion financière de la petite entreprise est conçu pour permettre aux propriétaires de petites et moyennes entreprises de mieux comprendre comment augmenter leurs bénéfices et améliorer leurs compétences en matière de gestion financière.

Ce cours de formation en ligne Certificat en gestion stratégique a été conçu pour les entrepreneurs, cadres et les professionnels en comptabilité. Ce cours offre des conseils en gestion. Les modules de ce cours sont les suivants : Élaborer une entreprise de nouvelle génération; Analyser la rentabilité de la clientèle; Utiliser un tableau de bord équilibré; Mise en œuvre de la gestion des processus; Association stratégique; et Conversion aux équipes de travail autonomes.

This Change Management online training course describes how to plan the change process, address the phases of transition, and ensure results. Organizations and businesses go through the change process on a fairly frequent basis. To achieve meaningful results, it is important for everyone involved in the process—initiators and executors—to support the change and to work together.

This Cloud Computing: An Introduction online training course introduces learners to the exciting world of cloud computing and will learn to define cloud computing. The learner will explore how cloud computing evolved, describe how businesses can benefit from cloud computing, draw attention to the risks of cloud computing, and conclude with the practicalities of its implementation.

Ce cours de formation en ligne Comment former une clientèle rentable a été conçu pour les cadres supérieurs et les employés responsables d’analyser les données financières. La plupart des analyses de rentabilité des entreprises sont centrées sur les produits et les services. Cependant, que se passerait-il si l'analyse de la clientèle était également liée à la rentabilité d'une entreprise? Ce cours explore le concept et l'applicabilité de l'analyse de la rentabilité des clients.

Vous cherchez à démarrer une entreprise? Ce cours expliquera l'importance de créer un business plan.

This Communicating as a Team online training course is designed for all employees working within a team. Organizations today are leaner and flatter, and they increasingly rely on employee teams to handle projects. Therefore, communication within teams is crucial to an organization's success. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques.

This Communicating at Work online training course is designed for supervisors and employees. This course explores the fundamentals of both interpersonal and organizational communications, it also provides a solid grounding in business ethics. This course goes into depth about how your success in the new workplace depends on excellent communication skills.

This Communicating Cross Culturally online training course is designed for employees in the workplace. The workplace has changed dramatically in the past few decades. These changes have brought people from diverse cultures together and created workplace communication difficulties. This course provides a broad overview of problems and solutions for cross-cultural workplace communication.

This Communicating Interpersonally online training course is designed to help you learn to communicate effectively and how to practice perfecting and mastering these skills. This course will discuss how to improve your interpersonal communication skills, how to avoid adversarial situations, and how to communicate more effectively with managers and co-workers.

This Communicating Negative Messages online training course is designed for employees, employers, and business communicators. This course outlines strategies for presenting negative messages both inside and outside an organization and explores tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization.

This Communicating Non Verbally online training course is designed for all employees and explores how the signals projected through body language impacts the message you deliver. This course provides an introduction to the meaning of signals projected through body language. By learning the techniques presented in this course, and developing your communication skills, you can become a more effective communicator.

This Communicating Persuasively online training course is designed for all levels of employees – including sales and marketing staff. This course presents techniques in the art of persuading others. It shows you how to use the 3-x-3 writing plan to organize and compose persuasive internal messages, sales messages, news releases, claims and adjustments, and action requests.

This Communicating Proactively online training course presents three proactive communication models and provides multiple examples that will help you identify the components of each. The three models include the explanation model, the agreement model, and the closure model. Through these three models, you will learn how will how to become a stronger, more positive communicator.

This Communicating Reactively online training course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. In this course, you will learn to use non-confrontational methods to clarify information and how to participate in constructive, positive communication.

This Communication Basics online training course is designed for employees, employers, and business communicators and explores the communication process and how you can send clear and consistent messages. This course will introduce you to the basics of effective communication so you can be on your way to having greater confidence in your ability to make sure that your messages are understood.

Ce cours vous apprendra ce que vous avez besoin de savoir pour communiquer efficacement et vous montrera comment mettre en pratique, perfectionner et maîtriser ces compétences.

Ce cours de formation en ligne Communiquer au travail a été conçu pour les employés de première ligne jusqu’au président. Ce cours examine le processus d'une communication efficace : les principes de base de la communication interpersonnelle et organisationnelle, ainsi que la manière de gérer les situations au travail de façon éthique et responsable.

Ce cours de formation en ligne Communiquer avec persuasion a été conçu pour les employés de tous les niveaux organisationnels, y compris le personnel des ventes et du marketing. Ce cours présente les techniques utilisées dans l’art de persuader les autres. Ce cours vous montre comment utiliser le plan d’écriture 3 x 3 pour organiser et rédiger des messages interne, de vente, des communiqués de presse, des demandes et ajustements et des demandes d’action persuasifs.

Ce cours propose trois modèles de communication proactive et plusieurs exemples qui vous aideront à identifier les composantes de chacun de ces modèles. En apprenant à identifier et à utiliser ces modèles, vous pourrez devenir un communicateur plus positif et plus fort.

Ce cours de formation en ligne Communiquer les messages négatifs a été conçu pour les employés, les employeurs et les communicateurs d’entreprise. Ce cours présente des stratégies pour présenter les messages négatifs à l'intérieur et à l'extérieur d'une organisation.

Ce cours de formation en ligne Communiquer en équipe a été conçu pour tous les employés travaillant au sein d’une équipe de travail. Les organisations pratiquent aujourd’hui une gestion allégée et une structure plus horizontale, elles se fondent de plus en plus sur des équipes d’employés pour gérer les projets. Par conséquent, la communication au sein des équipes est cruciale au succès d'une organisation. Ce cours vous aide à développer des aptitudes de communication en équipe plus solides et plus efficaces, et vous familiarise avec ses techniques.

This Compensation and Benefits Planning for Small Business online training course will review four key aspects of an effective compensation plan: salary administration, pay equity, compensation strategies, and benefits. Your compensation system is a critical part of your overall business strategy and your enterprise will benefit from a well planned compensation strategy.

In this Compensation and Benefits Planning for Small Business online training course, we will review four key aspects of an effective compensation plan: salary administration, pay equity, compensation strategies, and benefits. Your compensation system is a critical part of your overall business strategy. It has a direct impact on your ability to attract and retain employees, as well as on your organizational culture.

Ce cours de formation en ligne Compétences en présentation comprend des techniques pour vous aider à déterminer ce que le public veut et ce dont il a besoin, des méthodes pour évaluer ses besoins, et une structure pour organiser et mettre en forme une bonne présentation. Avec une préparation adéquate, vous pouvez faire en toute confiance une présentation qui captivera votre public.

Notions élémentaires de finance pour les gestionnaires non financiers. Les états financiers fournissent de l'information précieuse pour orienter les décisions d'affaires.

This Conflict Management online training course is designed for employers, managers, and supervisors. This course will help you understand the difference between good or "functional" conflict and bad or "dysfunctional" conflict and provide a useful model of conflict development that can be used to diagnose and treat conflicts in the workplace.

This Coping with Change online training course is designed for all employees and explores the cause and effects of organizational change and how to manage challenges in the process. This course will give you an understanding of the process of change and the typical responses to it, you will be able to use proven techniques and strategies to decrease the stress of change.

This Creating Valuable Customer Relationships online training course is designed for business owners, managers, and anyone else seeking information about creating valuable customer relationships. This course explores creating valuable customer relationships and will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.

This Creating Winning First Impressions online training course is designed for business owners, managers, and anyone else seeking information about creating a winning first impression. This course explores first impressions and the impact that they have on client communications, the non-verbal and verbal factors that influence first impressions, and explores barriers to good communication.

Ce cours de formation en ligne Créer d'importantes relations avec les clients a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer des relations avec les clients. Ce cours vous aidera à découvrir les avantages, pour vous et vos clients, d'entrer en contact les uns avec les autres et de communiquer ouvertement.

Ce cours de formation en ligne Créer une première impression favorable a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer une première impression gagnante. Ce cours explore les premières impressions et l'impact qu'elles ont sur la communication avec les clients.

This Cross-Cultural Training online course explores the process of identifying cultural differences and addressing them effectively. Whether you’re traveling or working in a foreign land, or whether you have someone from a different country working within your organization, identifying cultural differences accurately and adapting to them is the key to communicating effectively in the workplace.