Customer Service, Marketing & Sales

This program provides the tools needed to be a successful service leader and achieve quality service in your organization. Click the Buy Now button to see volume pricing discounts!

Get informed about the AODA and IASR in one course.

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty.

This course offers important insight and perspective on how effective customer service is handled at the organizational level.

Learn powerful new coaching skills that will allow you to make significant improvements in customer service, quality and employee self-worth.

Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success. You need to discover all you can about consumer preferences and buying habits, your competitors, and existing products.

Good customer relations are a key success factor in any business. This module will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.

First impressions are made within minutes, but they last much longer than that and can seriously affect a client's decision to choose you and your company or to go elsewhere.

Les bonnes relations avec la clientèle sont un facteur clé pour le succès de toute entreprise. Ce module vous aidera à découvrir les avantages de communiquer ouvertement pour vous et vos clients.

Les premières impressions sont faites en quelques minutes, mais elles durent beaucoup plus longtemps que cela et elles peuvent sérieusement affecter la décision d’un client de traiter avec vous ou d’aller ailleurs.

Your customers will make you or break you, and developing relationships is the bottom line. In this series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.

This course will provide employees and managers with a basic understanding of and tools for building customer loyalty.

This certificate program improves customer service by looking at maintaining customers, first impressions, overcoming barriers, diffusing tensions and improving telephone skills.

This course teaches you to use the power of the Internet to better support customers during the sales process and to increase customer satisfaction.

This lesson will demonstrate what motivates your customers and co-workers, which will in turn enhance your relationships with them.