Customer Service, Marketing & Sales

This Customer Service online training program provides the tools needed to be a successful service leader and achieve quality service in your organization. This Quality Service Management program will give you a deeper understanding of the components of quality service. Take these building blocks and assemble them into a foundation upon which you will establish yourself as a successful service leader.

This Accessibility for Ontarians with Disabilities Act online training course was designed to help you learn about the Accessibility for Ontarians with Disabilities Act (AODA). This course will help you get informed about the AODA and IASR in one course. This course will provide you with the information you need to ensure that your organization is compliant with Act.

Ce cours de formation en ligne Améliorer la fidélisation de vos clients a été conçu pour tous les employés. Grâce aux informations et aux conseils présentés dans ce cours, vous serez en mesure de créer une base de clients fidèles pour votre organisation.

In this Basics of Market Research online training course, we will explain what market research is, review the market research process, and discuss the internal and external factors that influence success in a new market. Whether you are starting a new venture or looking to expand an existing business, sound information about your market is critical for success.

This Creating Valuable Customer Relationships online training course is designed for business owners, managers, and anyone else seeking information about creating valuable customer relationships. This course explores creating valuable customer relationships and will help you discover the advantages to you and your customers of reaching out to each other and communicating openly.

This Creating Winning First Impressions online training course is designed for business owners, managers, and anyone else seeking information about creating a winning first impression. This course explores first impressions and the impact that they have on client communications, the non-verbal and verbal factors that influence first impressions, and explores barriers to good communication.

Ce cours de formation en ligne Créer d'importantes relations avec les clients a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer des relations avec les clients. Ce cours vous aidera à découvrir les avantages, pour vous et vos clients, d'entrer en contact les uns avec les autres et de communiquer ouvertement.

Ce cours de formation en ligne Créer une première impression favorable a été conçu pour les propriétaires d'entreprises, les gestionnaires et toute autre personne souhaitant créer une première impression gagnante. Ce cours explore les premières impressions et l'impact qu'elles ont sur la communication avec les clients.

In this Customer First Series online training course, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations.

This Customer Loyalty Improvement online training course is designed for all employees. This course explores how to retain customers in the long term by focusing on meeting and exceeding their expectations. Through the knowledge and tips offered in this course, you will be able to create a loyal customer base for your organization, keeping you competitive in the long run.

This Customer Service Excellence online training course will teach you new ways to provide excellent quality customer service, how to deal with customers in difficult situations, help you build a comfortable environment for customers and co-workers, establish positive lines of communication, and feel more confident about yourself and your abilities.

This Customers and Their Decisions online training course will explain the concept of internal and external customers, highlight the importance of treating relationships within your organization as provider/customer relationships, and detail the importance of adding a personal touch to your relationships with your customers. This course will demonstrate what motivates your customers and co-workers, which will, in turn, enhance your relationships with them.

This Developing Strong Customer Relationships online training course is designed for employees, managers, and anyone else seeking information about strong customer service relationships. This course will help you to identify how to develop a customer-centered organization to provide consistent and extraordinary customer service. You will explore methods to create a customer-friendly workplace as well as to select approaches that can be used in handling difficult people and situations.

Ce cours de formation en ligne Développer de bonnes relations avec ses clients a été conçu pour les employés, les gestionnaires et toute autre personne à la recherche de formation sur le service à la clientèle. Ce cours vous aidera à déterminer comment créer une organisation orientée vers le client et qui fournit un service fiable et exceptionnel.

In this Effective Communication online training course, you will learn how developing the technique of effective communication will help you focus more on the needs of your co-workers and customers. This course introduces the concept of active listening and details its importance, discusses the steps required to identify customer needs, determines the difference between closed and open-ended questions, and highlights how to remain focused on the customer.

In this Effective Telephone Techniques online training course, you will learn how developing effective telephone techniques will help in building relationships with your customers, thus ensuring their loyalty. This course will reinforce the importance of making a positive first impression over the phone, present proper telephone communication techniques, and instruct students on overcoming barriers to positive telephone communication.

This Employing the Strategy of Speed online training course explains SPEED, the SPEED mindset, the barriers to SPEED, and the SPEED technique. The purpose of this course is to assist you in understanding the SPEED method, help you realize the importance of completing tasks with a SPEED mindset, and guide you in applying SPEED to your work environment.

In this Empowerment online training course, you will develop the ability to take responsibility and exercise authority in making fast decisions. This course will assist you in understanding how empowerment leads to better customer service, improve your decision making skills and identify how to create a culture of empowerment in your workplace.

This Establishing Rapport online training course is designed for sales employees and explores the third step in the Systematic Selling process. Everyone has a different behavioral style; however, they can be broadly classified into one of four categories. By recognizing which category your prospect fits into, you can modify and apply certain established rapport-building techniques. This course will arm you with the knowledge and skills to quickly establish a relationship with your prospect, so that you can make a sale effectively.

This Exceeding Customer Expectations online training course will help you better understand the mind of the customer and gain an appreciation for being part of a team that provides outstanding customer service. This course will explain the process that determines customer expectations, describes how to exceed those expectations, and inspire the student to enhance his or her skill set and realize the benefits of exceeding customer expectations.

This Feedback online training course will help you appreciate the importance of maintaining open, honest relationships with your colleagues and supervisors and the power of recognizing their efforts. This course will explore how to define the concept of feedback, determine the benefits of feedback, discuss the importance of being open and honest in the workplace, describe the various types of feedback, and illustrate how to implement feedback.

This First Impressions online training course is designed for employees in the service industry. This course will help you better understand what comprises excellence in customer service and how to add value to your guest relationships. You will learn about the importance of first impressions and how to present actions and attitudes that result in exceptional interactions.

In this three-part course, Fundamentals of Web-Based Marketing online training course we will discuss social media and how to develop an effective social media marketing plan. We will help you explore and refine your Internet strategy so that your website can become your most effective marketing tool. Lastly, we will review the basics of marketing and apply them to online business.

Ce cours de formation en ligne Gérer les clients difficiles a été conçu pour les employés et les gestionnaires. Les clients d’aujourd’hui sont plus informés et plus exigeants que jamais. Pour quiconque interagissant avec les clients, répondre aux demandes de l'un de ces clients avertis peut être un cauchemar! Ce cours vous montrera comment calmer les clients en colère et résoudre leurs plaintes tout en gardant votre sang-froid.

This Getting the Appointment online training course is designed for sales employees and explores strategies for securing an appointment with a potential client. This course will help you plan and prepare an effective sales call to your client, such that you are able to achieve the objectives you set out for the call.

This Handling Complaints and Service Recovery online training course will explore the techniques and the tools you will need to handle complaints and irate customers. This course will present the techniques of service recovery, how to deal with problem situations, and understand how to transform a dissatisfied customer into a loyal one.

This Handling Difficult Customers online training course is designed for employees and managers. Today's information-age customers are the most informed and demanding shoppers ever. For anyone interacting with customers, meeting the demands of one of these savvy customers can be a customer service nightmare! This course will show you how to calm angry customers and resolve their complaints while keeping your cool.

This Handling Obstacles online training course is designed for sales employees and this course explores the sixth step in the Systematic Selling Process. In this course you will learn how to transform a prospect’s obstacles into opportunities for improving their business, thus coming one step closer to completing the sale.

This Identifying Objectives online training course is designed for sales employees and explores the fourth step in the Systematic Selling process. It provides the knowledge and skills for salespeople to transition smoothly from establishing a rapport with the prospect to positioning their company as the solutions partner of choice. Identifying key stakeholders is just the first step.

This Increasing Web Site Traffic online training course will help you explore and refine your Internet strategy so that your website can become your most effective marketing tool. We'll investigate ways you can improve communications with your customers and keep them coming back to your site. Finally, we'll consider ways to measure customer visit behavior.