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This Exceeding Customer Expectations online training course will help you better understand the mind of the customer and gain an appreciation for being part of a team that provides outstanding customer service. This course will explain the process that determines customer expectations, describes how to exceed those expectations, and inspire the student to enhance his or her skill set and realize the benefits of exceeding customer expectations.
By taking this online Exceeding Customer Expectations course, the user will learn to:
This online Exceeding Customer Expectations course is made up of the following sections:
This Exceeding Customer Expectations online training course was designed for employees and supervisors.
If you have any concerns as to whether this course is appropriate for you or your industry, please browse our full selection of online courses.