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*Customer Service - The Complete 14 Module Program

This Customer Service online training program provides the tools needed to be a successful service leader and achieve quality service in your organization. This Quality Service Management program will give you a deeper understanding of the components of quality service. Take these building blocks and assemble them into a foundation upon which you will establish yourself as a successful service leader.
SKU: P4679EN
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Quantity
100+
200+
Price
$24.50
$19.50
$149.00

This Customer Service online training program provides the tools needed to be a successful service leader and achieve quality service in your organization.

Quality service is a broad and fascinating concept. Many business professionals lay claim to it, but few achieve it. As you progress from lesson to lesson of this Quality Service Management program, you will begin to grasp a deeper understanding of the components of quality service. Take these building blocks and assemble them into a foundation upon which you will establish yourself as a successful service leader. With the aid of video segments, questions and exercises, you will see how providing quality service can separate you and your organization from the competition!

This is a 14 program course 

Course Outline

This online Customer Service - The Complete 14 Module Program course is made up of the following courses:

  1. Quality Service Definition
  2. Customers and Their Decisions
  3. Understanding Customer Interaction
  4. Exceeding Customer Expectations
  5. Feedback
  6. Empowerment
  7. Employing the Strategy of Speed
  8. The Language of Positive Communication
  9. Effective Communication
  10. Effective Telephone Techniques
  11. Service Attitude and Mindset
  12. Quality of Work
  13. Handling Complaints and Service Recovery
  14. Team Building
Products specifications
Course LanguageEnglish
Length Range31 - 60 Minutes
Length (Hours)1
Course FeaturesAudio, Video
Module Number(s)40326EN 40327EN 40328EN 40329EN 40330EN 40277EN 40331EN 40332EN 40333EN 40334EN 40336EN 40337EN 40335EN 40373EN