Empowerment

With the aid of video segments, questions and exercises, you will see how empowerment can improve your job performance, make your organization run smoother and secure customer loyalty!

Learning Objectives:

1. Understand the concept of empowerment and its basic principles
2. Be aware of what facilitates empowerment
3. Be aware of what hinders empowerment
4. Know how to contribute to a culture of empowerment within your company
5. Be able to remove obstacles that hinder empowerment
6. Understand how to make quick decisions and improve your customer service skills

Module(s):

40277EN

Duration: 1 hour